The Nine Line

Can’t find your answer?

If you have a question or need assistance, contact us anytime. Our support team at Mayra Jewels is here to help you with product details, order tracking, or custom designs.

Please allow 6–12 business days from the time your package arrives back to us for a refund to be issued.

Orders & Shipping

1. How can I place an order?

Simply add your favorite jewellery items to the cart, then proceed to checkout. Fill in your details and confirm payment to complete your purchase.

2. Do you offer international shipping?

Yes! Mayra Jewelsships across India and internationally. Shipping charges and delivery times vary based on your location.

3. How long does shipping take?

Orders are typically delivered within 5–10 business days, depending on your city and the product’s availability.

4. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking link via SMS or email to follow your package.
Returns & Exchanges

5. What is your return policy?

We accept returns within 15 days of delivery if the product is unused, unworn, and in its original packaging. Customized pieces are non-returnable.

6. How do I initiate a return or exchange?

Please contact us at mayrajewels925@gmail.com or WhatsApp us at +91 91691 64700. We’ll guide you through the return process.
Jewellery Care

7. How do I take care of my jewellery?

Keep jewellery away from moisture, perfumes, and chemicals. Store them in a dry, soft-lined box to maintain shine and quality.

8. Are your products hypoallergenic?

Yes, we use skin-safe, hypoallergenic materials suitable for sensitive skin.
Customization & Sizing

9. Do you offer custom jewellery?

Absolutely! We specialize in custom jewellery. Share your design ideas with us — we’ll craft a piece just for you.

10. How do I find my ring size?

You can use our ring size guide or visit our store at:
5, New SG Rd, Vandematram Arcade, Janta Nagar, Gota, Ahmedabad, Gujarat 382481